Frequently Asked Questions

General Information

  • Our address is suite 225 - 366 Adelaide Street East, Toronto, ON, M5A 3X9, within the Therapy Suites offices. We are available for in-person and virtual appointments!

  • Yes, there is hourly parking available at 77 Sherbourne Street or paid street parking along Adelaide Street East.

    You can also find one (1) free hour of parking on Princess Street, just off of Adelaide St. East.

    Please review all posted street parking signs and restrictions before parking your vehicle.

  • Yes, enter the building at 73 Sherbourne Street through the ground level doors, turn left down the hall, enter the elevator, and take the elevator to Level 2. Unit 225 is left down the hall.

    During your consultation, please advise your clinician regarding this and they will make plans to guide you before your first session.

  • We have a photo gallery of our offices available on the Therapy Suites website within which we’re housed.

    Visit www.therapysuites.ca for more information.

  • Yes. Protecting your privacy is very important to us. What you share at Fusion is confidential, and we are committed to keeping your personal information safe and secure. Your personal health information is stored securely on OWL Practice, a private Canadian electronic record system that is PHIPA compliant. Access to your health record is limited to your clinical team.

    There are a few situations where we may be legally or professionally required to share information. These include if:

    ·       There is concern that you or someone else is at immediate risk of harm

    ·       You disclose sexual abuse by a health professional

    ·       You share information about the abuse or neglect of a child under 16

    ·       You share information about the abuse or neglect of a senior living in a health care facility

    ·       A court subpoenas your records

    ·       A professional regulatory college requests records as part of an audit

  • No, you are welcome to contact us directly! If relevant, and with your consent, we can contact other service providers to request information.

  • Yes, you can absolutely request to do another phone consultation with a different clinician, depending on availability.

    You can do so by emailing our intake team at hello@fusionpsychservices.ca

  • Starting therapy can feel like a big step. It’s normal to feel nervous, uncertain, or hopeful, and many folks share this with us. Your first appointment is a chance to begin getting to know your therapist in a space designed to feel safe, respectful, and supportive.

    In this first session, we’ll talk about what brought you to therapy and what you would like support with. You are always welcome to share at your own pace. There is no pressure to tell your whole story right away, we recognize that building trust takes time. We also review confidentiality, go over any questions you have, and begin exploring your current concerns, important life experiences, and what you hope to get out of therapy. This helps us begin to understand what support might feel most helpful for you.

    Our intention is for you to leave your first appointment feeling heard, respected, and on track to address your concerns.

  • Most therapy sessions are 50 minutes with 10 minutes for documentation. In some circumstances, therapy sessions may be extended to 90 minutes total (i.e., 75 minutes of treatment, 15 minutes for documentation)

  • Please email your clinician directly. Your consent form for treatment or assessment will detail our policies. For most clinicians, we ask that you please provide at least 24 hours of notice. Late cancellations or no-shows will be subject to the full session fee.

  • The length of therapy will vary based on your unique needs! Sometimes, clients new to therapy benefit from only a few sessions, while most of the time therapy can be a longer-term commitment for your mental health. When first beginning to work with a clinician, we recommend weekly or biweekly sessions. Later, you may decide to reduce session frequency once you better understand your needs.

Billing & Insurance

  • Before setting up an appointment, you will be informed of our fees. When you schedule your intake appointment, you will be sent a handout on our fees and fee policies. The fees vary according to the training of our clinicians, and the treatment modality (e.g. individual, family, couple, group, consultation). Our fees are fully or partially covered by most insurance plans, and in many cases, are tax-deductible. Please arrange to pay for your session on the day of your appointment. bring payment to your first session, and to each session thereafter. We accept cash, debit, credit, cheques made out to Fusion Psychological Services, and Interac e-transfers.

  • Unfortunately, we do not offer direct billing at this time. However, you will be provided receipts following the payment of your sessions, which you can submit directly to your insurance provider. We strongly recommend confirming your coverage with your insurance provider prior to beginning sessions.

  • Unfortunately, OHIP does not cover any of the psychological services at Fusion. If you have a different health care plan, we instead recommend that you look into the extended health benefits offered to determine your coverage for specific services and professionals.

  • Often, yes! The details of a payment plan will depend on your clinician, so we recommend a discussion before your first appointment.

  • For students, we especially recommend working with one of our supervised clinicians so that the hourly rate is lower. We can also support your submission for an Ontario Bursary for Students with Disabilities through the Ontario Student Assistance Program.

  • In some cases, yes! In Ontario, many are now eligible to claim psychotherapy and/or psychological assessment as medical expenses provided by registered psychologists and psychotherapists. All of our receipts come detailed with the therapist’s name, license number, date of service, and amount paid per the requirements of the CRA. We recommend contacting a tax professional or accountant to explore whether there are tax credit options to offset the cost of your care.

  • If you have coverage through Blue Cross VAC, we can submit claims on your behalf. In order to do so, we will need authorization from your Case Manager.

    If you do not have a case manager, you will need to provide our intake team with your unique VAC client number. We would need to create a preauthorization request on your behalf. Please note, preauthorization requests take between 2 - 4 weeks for a confirmation.

    Once our clinic receives a response, we will contact you and advise the status of that request.

Psychotherapy & Assessments

  • No. We are able to offer services to offer virtual therapy and assessment services in Ontario, as well as in Quebec, Nova Scotia, and New Brunswick.

  • No, you are welcome to contact us directly! If relevant, and with your consent, we can contact other service providers to request information.

  • Starting therapy can feel like a big step. It’s normal to feel nervous, uncertain, or hopeful, and many folks share this with us. Your first appointment is a chance to begin getting to know your therapist in a space designed to feel safe, respectful, and supportive.

    In this first session, we’ll talk about what brought you to therapy and what you would like support with. You are always welcome to share at your own pace. There is no pressure to tell your whole story right away, we recognize that building trust takes time. We also review confidentiality, go over any questions you have, and begin exploring your current concerns, important life experiences, and what you hope to get out of therapy. This helps us begin to understand what support might feel most helpful for you.

    Our intention is for you to leave your first appointment feeling heard, respected, and on track to address your concerns.

  • An assessment is a structured process used to better understand how a person thinks, learns, behaves, and feels. It involves interviews, standardized tests, and questionnaires to identify strengths, challenges, and possible diagnoses. The goal is to provide clear answers and practical recommendations for school, work, or daily life.

  • We offer assessments for adults, including psychological, neuropsychological, psychoeducational, ADHD, autism (ASD), learning disability, cognitive concerns, gender-affirming surgical readiness, and diagnostic evaluations. Each assessment is tailored to the client’s unique concerns and goals. We offer more information about the types of questions you may wish to address below.

  • A psychodiagnostic assessment is a comprehensive assessment that examines your social, emotional, physical, and behavioural symptoms in order to identify and, when warranted, diagnose a mental health disorder. A psychological assessment can be helpful in identifying unhelpful symptoms and/or patterns that perpetuate and maintain dysfunction. Psychological assessments can also be used in a variety of contexts to help you obtain necessary resources and/or accommodations at school or work, as well as help you gain access to a variety of community programs.

    Step 1: Clinical Consultation

    20 minute discussion about your challenges, history & experiences via phone. You will be able to share your concerns so that your clinician may customize the assessment

    Step 2: Intake Forms

    Before the first meeting, you will need to complete a background history form for your clinician to review, as well as consent forms.

    Week 1: 2 hour Clinical Interview

    Between meetings, your clinician will ask you to complete a tailored battery of questionnaires and psychological measures, based on concerns identified in the first meeting.

    Weeks 3 & 4 - Your clinician will gather other supplemental information, as applicable, including:

    • Collateral interviews with other health care providers, friends, and family

    • Conduct cognitive testing. For neuropsychological or psychoeducational assessments, cognitive testing can be up to 5 hours in person.

    Week 2: 1 - 2 hour Clinical Interview Follow-up

    Follow up interview to give feedback on questionnaires & psychological measures.

    Week 4 and/or 5: 1 hour Feedback session to discuss findings, recommendations, and diagnoses (if applicable)

    You will receive your report shortly after the feedback session.

  • A neuropsychological assessment is a comprehensive evaluation that examines how your brain is functioning across areas such as attention, memory, language, and executive functioning. It looks at how these cognitive abilities interact with your emotional, behavioural, and physical health to better understand changes or difficulties in day-to-day functioning. It is particularly helpful when you are concerned about changes in thinking or behaviour related to neurological conditions, such as brain injury, concussion, stroke, epilepsy, or neurodegenerative disorders. At Fusion, neuropsychological assessments also cover the content of a psychodiagnostic assessment.

  • A psychoeducational assessment is a comprehensive assessment that examines your cognitive, academic, and socio-emotional functioning to better understand how you learn and process information. When warranted, they can help identify attention-related difficulties, learning disabilities, or other factors that may be affecting performance in academic, occupational, or daily life settings. A psychoeducational assessment can be helpful in identifying learning strengths and weaknesses, along with other factors that may be jointly contributing to difficulties with reading, writing, mathematics, attention, memory, organization, or task completion. They are also commonly used to support postsecondary accommodations and assess giftedness.

  • Yes. ADHD assessments for adults are a regular part of the work we do at Fusion. We explore attention, focus, and executive functioning, while also considering the broader context of a person’s emotional wellbeing, learning history, trauma, personality, and daily life. Our goal is to understand what’s really driving the challenges you’re experiencing and provide clear, meaningful answers.

  • Absolutely. Assessing adult autism is an area of expertise at Fusion. We consider autism as part of all our assessments, ensuring we look at the full picture. Sometimes, traits or experiences that resemble autism may be related to emotional, cognitive, or health factors. We take the time to provide a comprehensive evaluation so you leave with clarity, not confusion.

  • A supervised clinician is a therapist/assessor who is actively practicing while receiving ongoing clinical supervision from a fully licensed and experienced senior clinician. Supervision involves regular review of clinical work, consultation on cases, and guidance to support high standards of care, ethical practice, and professional development.

    Supervised clinicians at Fusion are highly trained, having completed graduate-level training and providing therapy services within their scope of practice, just as autonomous clinicians. Clients working with supervised clinicians have the benefit of two professionals working together to optimize their assessment and/or treatment experience!

  • Often, trauma is central to one’s experience because it both impacts how one sees the world and interacts with it on a day-to-day basis. At Fusion, we are deliberate about building trust and prioritizing client safety, recognizing the importance of collaborative care. We move at a pace that feels manageable and respects your boundaries. Being trauma-informed means incorporating your nuanced experiences and preferences, adapting treatment/assessment to best meet your needs and ensure you feel supported.

  • Absolutely, yes. Consideration of neurodiversity is a pillar of care at Fusion, and many of our clinicians have specific expertise in assessing or treating it. Please see our Teams page for more information about our clinicians’ scopes of practice.

  • No, clinicians at Fusion do not prescribe medications. Importantly, however, registered psychologists can provide detailed recommendations regarding medication referrals and/or contact with medical specialists to guide your treatment journey.

For any questions or information you may need, please visit our Contact page & our team will get back to you shortly.